Privacy Policy Kaotogel – Malaysia Player Personal Data Protection

This Privacy Policy ("Policy") describes how Kaotogel ("we", "Platform") collects, uses, stores, and protects your personal information when you use the kaotogel.pro website and our official mobile app.

By registering an account or continuing to use the Kaotogel platform, you consent to the collection and use of your information as described in this Policy. This Policy is to be read together with Terms and Conditions us.

2.1 Data You Provide Directly

When you register and use Kaotogel, we collect information you provide directly, including:

• Identity information: Full name, date of birth, MyKad number or passport number
• Contact information: Mobile phone number, email address
• Financial information: Bank account number, bank name, eWallet account number (for deposit and withdrawal purposes)
• KYC Documents: Photos of identification documents and a selfie for the identity verification process

2.2 Data Collected Automatically

When you use our platform, our systems automatically collect technical data to ensure a smooth and secure user experience:

• IP address and general location information (city/state)
• Device type, operating system, and browser version
• Login records including session time, date, and location
• In-platform activity including game history and financial transactions
• Cookie data and related tracking technologies (see Section 6)

Kaotogel uses your personal data only for legitimate and specific purposes. The following are the main reasons we process your data:

• Account management: Create and maintain your account, including the identity verification (KYC) process
• Transaction processing: Process deposits, withdrawals, and all financial activity in your account
• Service delivery: Provide access to all games and platform features
• Security and fraud prevention: Detect and prevent any fraudulent activity, money laundering, or unauthorized access
• Legal compliance: Fulfil applicable legal and regulatory requirements including PDPA
• Customer support: Respond to inquiries, complaints, and provide technical support
• Platform improvement: Analyse usage patterns to improve the user experience
• Service communications: Send important notifications related to your account, transactions, and policy updates

Kaotogel does not sell your personal data. Data sharing only occurs in the following limited circumstances:

4.1 Third-Party Service Providers

We share only the necessary data with service providers who help operate the platform, including payment gateway providers, cloud services hosting our data, and analytics providers. All such providers are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.

4.2 Legal Requirements

Kaotogel will disclose personal data if required by law, court order, or a legitimate request from Malaysian government authorities. In such circumstances, we will notify you in advance to the extent permitted by law.

4.3 Business Transfers

Should kaotogel undergo an acquisition, merger, or asset sale, players' personal data may be transferred as part of the relevant transaction. Players will be notified via email and in-platform notification before any data transfer takes place, and the right to opt out will be provided.

Your data security is Kaotogel's top priority. We implement a range of technical and organizational measures to ensure your data remains protected at all times:

• 256-bit SSL Encryption for all data transmitted between your device and our servers
• Database Encryption for all sensitive data stored, including financial information
• Two-factor authentication (2FA) available to all player accounts
• 24/7 activity monitoring by automated threat detection systems
• Regular security audits by independent security experts
• Strict access controls – only authorised staff may access players' personal data

While we take all reasonable steps to protect your data, no system is completely impenetrable. We encourage you to play your part in keeping your account secure by using a strong password and not sharing your login credentials.

Kaotogel uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management. These cookies cannot be disabled.
• Preference Cookies: Save your preferences such as language and display theme for a more personalized experience.
• Analytics Cookies: Helps us understand how players use the platform for improvement purposes. This data is collected anonymously.
• Security Cookies: Helps detect suspicious access attempts and protect your account.

You can manage cookie settings through your browser. However, disabling essential cookies may affect platform functionality.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

To exercise any of the above rights, contact our customer support team via live chat within the platform. We will process your request within 30 working days.

Kaotogel is a platform dedicated to individuals aged 18 years and above only. We do not knowingly collect, store, or process personal data of children under the age of 18.

If we discover that personal data of a child has been collected without our knowledge, we will take immediate action to delete that data and close the account in question. Parents or guardians who become aware that their child has registered an account at kaotogel are requested to contact us immediately.

Kaotogel reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material amendments will be communicated to you via:

• Email notification to the address registered to your account
• In-platform pop-up notification when you log in
• Updates on the "Last Updated" date shown at the top of this page

Continued use of the Kaotogel platform after the effective date of any amendment is considered acceptance of the updated terms. We encourage you to review this Privacy Policy periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact Kaotogel's Data Protection Officer (DPO):

• Email: [email protected] (for display purposes only)
• Live Chat: Available 24/7 within the kaotogel platform – the fastest way to get a response
• Target response time: Within 3 working days for general inquiries; 30 working days for PDPA rights-related requests

You also have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP) if you believe your privacy rights have been violated and the matter has not been resolved satisfactorily by Kaotogel.